Please read these Terms & Conditions carefully before making a booking. By confirming a booking with DNR Transfer you agree to be bound by these Terms. In these Terms, “DNR Transfer”, “the Company”, “we” and “us” mean DNR Enterprise Ltd.

1. General Terms and Contract Formation

1.1. These Terms & Conditions apply to all services booked with DNR Transfer, including private hire, airport and seaport transfers, London taxi and chauffeur services, pet taxi services, group transfers, international journeys, tours and multi-day vehicle hire.1.2. The person or organisation making a booking (the “Hirer” or “Customer”) enters into a contract with DNR Enterprise Ltd, trading as DNR Transfer.1.3. A booking becomes binding when accepted and confirmed by DNR Transfer. Submission of an online booking request alone does not guarantee acceptance.1.4. The Hirer is responsible for communicating relevant booking conditions to all passengers and for additional charges reasonably incurred because of the actions of passengers within their party.1.5. Any special conditions agreed in the written booking confirmation shall take precedence over the standard terms to the extent expressly stated.1.6. DNR Transfer reserves the right to decline booking requests before acceptance, subject to its obligations under applicable law.

2. Quotations and Pricing

2.1. Unless otherwise stated, quotations remain valid for 7 calendar days, subject to vehicle availability.2.2. Prices are based on the route, travel date, passenger numbers, luggage, vehicle category and journey requirements provided at the quotation stage.2.3. Quotations may be revised before acceptance where costs or journey requirements change.2.4. Following confirmation, DNR Transfer may propose an amended price where the Customer requests changes or where circumstances materially affect the agreed service. Any material increase not already covered by the agreed terms will require the Customer’s agreement.2.5. Additional costs may include tolls, parking, congestion or ULEZ charges where not included in the quotation, ferry or tunnel crossings, extended waiting, extra mileage, driver accommodation, additional drivers and other items clearly excluded from the original quotation.2.6. Where an obvious pricing or technical error is discovered, DNR Transfer will promptly notify the Customer. The Customer may accept the corrected quotation or cancel with a refund of payments made for the affected service.2.7. DNR Transfer may update its prices and these Terms from time to time. Bookings already confirmed will be charged at the rate applicable when the booking was made.

3. Booking Information and Customer Responsibility

3.1. Online bookings must be made at least 8 hours before the requested collection time. For journeys required at shorter notice, please call our office on +44 3337 330666.3.2. Customers are responsible for providing accurate and complete journey information, including flight or voyage numbers, addresses, passenger numbers, luggage and any special requirements.3.3. The Customer must check the booking confirmation upon receipt and notify DNR Transfer immediately of any discrepancies.3.4. DNR Transfer may rely on the most recently confirmed booking information when allocating vehicles and drivers.3.5. Errors relating to collection times, addresses, dates, passenger numbers or luggage requirements may result in additional charges where they cause DNR Transfer reasonably incurred costs.3.6. Verbal requests or instructions given to a driver do not automatically amend the booking contract.

4. Booking Amendments

4.1. All material changes must be requested through DNR Transfer’s authorised booking channels (our website, email or office telephone).4.2. An amendment is not confirmed until accepted by DNR Transfer in writing.4.3. Amendments are subject to operational availability and may require a revised quotation.4.4. Where the requested amendment cannot be accommodated, the original confirmed booking remains in place unless cancelled by agreement.4.5. A change of date or significant change of itinerary may be treated as cancellation of the original arrangement and the creation of a new booking, where clearly disclosed and appropriate to the costs involved.

5. Deposits and Advance Payments

5.1. DNR Transfer may require a deposit or full advance payment before confirming a booking.5.2. The deposit amount and payment deadline will be specified in the quotation or booking confirmation.5.3. Advance deposits are intended to secure vehicle availability, driver allocation, booking administration and other commitments made for the journey.5.4. Where a Customer cancels, DNR Transfer reserves the right to retain an appropriate amount representing reasonable losses arising directly from that cancellation, including costs already committed and any recoverable loss of profit.5.5. The Company will take reasonable steps to reduce cancellation losses, including reallocating vehicles where practicable.5.6. A deposit described as non-refundable will not be retained beyond the amount DNR Transfer is legally entitled to recover.5.7. Cancellation costs will not be charged twice through overlapping deposit deductions and cancellation fees.5.8. Refunds due following cancellation by DNR Transfer will be made in accordance with the Customer’s contractual and statutory rights.

6. Final Payment Deadlines

6.1. Unless otherwise agreed in writing, the outstanding balance for a group, international, dedicated vehicle or multi-day booking must be paid 7 calendar days before departure.6.2. Standard single-journey bookings may require full payment when the reservation is confirmed.6.3. If the outstanding balance is not received by the payment deadline, DNR Transfer may issue a payment reminder and require settlement within a specified reasonable period.6.4. If payment remains outstanding, DNR Transfer may suspend vehicle allocation or cancel the booking.6.5. Where cancellation results from the Customer’s non-payment, reasonable cancellation charges may apply, subject to the agreed terms and applicable law.6.6. Bookings made within 7 days of travel may require immediate payment in full.

7. Cancellation Policy — Standard Transfers

7.1. Customers wishing to cancel must notify DNR Transfer as soon as possible.7.2. Customers should submit cancellations in writing by email to info@dnrtransfer.com or through an authorised booking channel.7.3. Standard transfer cancellations notified at least 24 hours before collection qualify for a full refund. Different cancellation arrangements may apply to dedicated vehicles and tours only where disclosed and agreed before booking.7.4. Where cancellation occurs less than 24 hours before collection, DNR Transfer may apply a higher cancellation charge, reflecting the increased likelihood of committed driver costs, lost booking opportunities and operational expenses.7.5. Cancellation after vehicle dispatch may result in charges based on the distance travelled and time already spent by the driver, together with other reasonable losses.7.6. The total amount retained or recovered shall not exceed the amount DNR Transfer is legally entitled to claim as a result of the cancellation.7.7. The Customer’s change of mind, cancellation of a flight, event or holiday, or other personal change of circumstances does not automatically entitle them to a full refund of a service that DNR Transfer remains ready and able to provide.

8. Cancellation Policy — Dedicated Vehicles, Tours and Group Bookings

8.1. Dedicated vehicle bookings, multi-day tours, international transfers and substantial group movements may involve advance costs and commitments that cannot readily be recovered.8.2. These bookings may be subject to a separate cancellation schedule disclosed and accepted before booking confirmation.8.3. Where applicable, cancellation costs may include:

• Non-recoverable third-party reservations.
• Reasonable vehicle and driver allocation costs.
• Accommodation and crossing costs already incurred.
• Administrative costs directly arising from cancellation.
• Reasonably evidenced loss of profit that cannot be avoided.

8.4. Cancellation closer to the departure date may result in higher charges where the Company’s actual recoverable losses increase.8.5. Refunds will be calculated after considering costs saved and reasonable opportunities to redeploy resources.8.6. Special cancellation arrangements must be recorded in writing and must not override mandatory consumer rights.

9. Cancellation Confirmation

9.1. Customers should obtain written acknowledgement of any cancellation request.9.2. The effective cancellation time will normally be the time the request is received through a designated and functioning Company communication channel, provided the request clearly identifies the booking.9.3. A delay by DNR Transfer in acknowledging a correctly submitted cancellation will not itself invalidate the Customer’s notice.9.4. Customers should retain copies of their cancellation communications and relevant booking references.

10. Airport Flight Monitoring

10.1. DNR Transfer will make reasonable efforts to monitor inbound flights where accurate flight details have been supplied.10.2. Flight monitoring is provided to assist operational planning and does not constitute a guarantee of unlimited waiting or continued vehicle availability during prolonged disruption.10.3. Customers must promptly notify DNR Transfer of flight changes, cancellations, missed connections or rescheduled arrivals.10.4. Where a flight is substantially delayed, DNR Transfer may propose a revised collection arrangement according to driver and vehicle availability.10.5. Material changes to the originally booked service, and any resulting additional charges, will be communicated where reasonably practicable.

11. Airport Waiting Charges

11.1. For standard airport arrivals (including Heathrow, Gatwick, Stansted and Luton), DNR Transfer provides 60 minutes of complimentary waiting time from the aircraft’s actual landing time, unless otherwise expressly agreed. For cruise-port arrivals, 60 minutes of complimentary waiting applies from the agreed collection time unless the booking confirms a different start.11.2. Waiting time includes immigration, baggage collection, customs clearance and the passenger’s journey to the agreed meeting point.11.3. Waiting beyond the free allowance will be charged at the waiting rate disclosed to the Customer before booking or otherwise agreed.11.4. The Customer is responsible for notifying DNR Transfer of difficulties affecting their ability to meet the driver.11.5. Extended waiting is subject to vehicle availability and applicable driver-hours restrictions.

12. Airport No-Show Policy

12.1. Unless otherwise agreed, the airport no-show assessment period is 90 minutes after actual flight landing.12.2. The driver or office will make reasonable attempts to contact the passenger using the booking information supplied.12.3. If the passenger fails to attend the agreed meeting point and cannot be contacted within the stated period, the booking may be classified as a no-show.12.4. A no-show may result in the Customer becoming liable for reasonable costs and losses incurred by DNR Transfer, up to the full booking value where justified.12.5. Where contact is established, DNR Transfer will consider an extension or revised collection arrangement if reasonably possible.12.6. Passengers who leave the airport or arrange another vehicle without informing DNR Transfer do so at their own risk. This does not remove any legal remedy arising from a failure by DNR Transfer.

13. Non-Airport Waiting and Overtime

13.1. Customers must be ready to depart at the scheduled collection time.13.2. A 10-minute grace period will normally be allowed for non-airport collections.13.3. After the grace period, the applicable waiting charge may accrue in accordance with the rate disclosed at booking.13.4. Additional waiting charges may be calculated from the scheduled collection time where this charging method has been clearly disclosed in advance.13.5. Where waiting affects another commitment or the driver’s legal working limits, DNR Transfer may need to terminate or rearrange the collection.13.6. Reasonable additional costs arising directly from Customer-caused delays may be charged.

14. Additional Mileage, Stops and Operational Charges

14.1. The booking price covers only the services specified in the confirmed itinerary.14.2. Additional stops, detours, route changes, overtime, mileage and other requested services not agreed at the time of booking may incur additional charges in line with our price list.14.3. Quoted fixed fares include the costs stated in the booking confirmation; no undisclosed surcharges apply. New costs resulting from Customer-requested changes may be charged only where disclosed and agreed.14.4. Where additional drivers are required to comply with legal driving or working time limits because of a requested itinerary change, the Customer may be required to meet the reasonable additional costs.14.5. Customers are responsible for additional charges clearly agreed with DNR Transfer or its authorised representative.

15. Vehicle Allocation and Subcontracting

15.1. DNR Transfer reserves the right to allocate an appropriate vehicle and appropriately licensed driver to each booking, and to change the allocated driver or vehicle where necessary.15.2. DNR Transfer may fulfil services using authorised and appropriately licensed partner operators or subcontractors.15.3. Where operationally necessary, including in the event of a breakdown, the Company will make every reasonable effort to provide a replacement vehicle of reasonably equivalent seating capacity, luggage capacity and service standard.15.4. Photographs and vehicle descriptions are illustrative unless an exact model or specification has been expressly guaranteed.15.5. Where the alternative vehicle materially differs from an expressly agreed specification, the Customer will be offered an appropriate remedy.

16. Journey Routes and Pickup Locations

16.1. Unless a specific route has been expressly agreed, the driver may select a suitable route based on traffic, road safety, restrictions and prevailing conditions.16.2. The Company is not obliged to use the shortest geographical route.16.3. Collection and drop-off locations must be lawful and suitable for the allocated vehicle.16.4. If a location cannot safely or legally be accessed, the driver may propose the nearest reasonably suitable location.16.5. Customer-requested route changes may result in additional charges where agreed.

17. Driver-Hours and Safety Requirements

17.1. Journeys must comply with all driving, working-time and rest requirements applicable to the vehicle and service.17.2. Customers must not instruct drivers to exceed speed limits, legal driving limits or undertake unsafe activities.17.3. Where delays or journey amendments require additional drivers, breaks or vehicle arrangements, DNR Transfer may seek payment of reasonable associated costs arising from Customer-requested changes.17.4. The driver may adjust or discontinue arrangements where necessary to comply with legal safety obligations.

18. Passenger Numbers, Children and Luggage

18.1. The Customer must provide accurate passenger and luggage information before confirmation and must select a vehicle suitable for the number of passengers and amount of luggage.18.2. Every child, including infants, counts as one passenger for vehicle capacity purposes.18.3. Parents and guardians are responsible for fitting their own child seats. DNR Transfer will try to provide child or booster seats on request, subject to availability, and requests should be made at the time of booking.18.4. Excessive or undeclared luggage may be refused where it cannot be transported safely.18.5. Additional vehicles or luggage transport may be arranged at extra cost, subject to availability and Customer agreement.18.6. Customers are responsible for their own belongings and should check the vehicle before leaving. Valuables and personal property should not be left unattended in vehicles. Drivers may assist with loading and unloading luggage, but Customers remain responsible for ensuring all items are collected.18.7. DNR Transfer remains responsible for loss or damage caused by its negligence or other breach of legal duty.

19. Vehicle Damage, Cleaning and Loss of Service

19.1. The Hirer is responsible for reasonable losses caused by deliberate or negligent damage to the vehicle by passengers within their party.19.2. Additional cleaning costs may be charged for significant soiling, including bodily fluids, spills or other contamination beyond normal use.19.3. Where damage or excessive soiling makes the vehicle temporarily unavailable for subsequent confirmed work, DNR Transfer may seek recovery of additional reasonably foreseeable and evidenced losses directly resulting from the incident.19.4. These may include necessary cleaning, repair or replacement transport costs, subject to the duty to avoid unnecessary expense and prevent double recovery.19.5. Damage and cleaning charges will be supported by appropriate evidence where reasonably available.

20. Passenger Behaviour and Refusal of Service

20.1. Drivers and passengers must be treated respectfully.20.2. Abuse, violence, threats, serious intoxication or dangerous conduct will not be tolerated.20.3. A driver may refuse to carry any passenger who appears to be under the influence of alcohol or drugs, or may terminate a journey where there are reasonable grounds to believe that continuation would endanger people or property.20.4. Passengers may be required to leave at a safe and lawful location.20.5. Where termination results from serious passenger misconduct, reasonable charges for the service provided and losses incurred may remain payable.20.6. Smoking, vaping, eating, drinking and illegal drug consumption are prohibited in DNR Transfer vehicles, unless eating or drinking has been expressly permitted by the Company.

21. Pet Taxi, Animals and Assistance Dogs

21.1. Customers must obtain advance approval for transporting pets, including when booking our pet taxi service, other than assistance dogs which must be carried in accordance with applicable law.21.2. Pets must be transported using suitable restraints or carriers where required.21.3. Customers are responsible for reasonably incurred damage or exceptional cleaning costs caused by their pets.21.4. DNR Transfer will comply with the legal requirements applicable to recognised assistance dogs, including the prohibition on charging additional fees for their carriage.

22. International Transfers

22.1. The Customer is responsible for providing valid travel documentation for all passengers and animals.22.2. DNR Transfer will not be responsible for refusals of entry caused by inadequate or incorrect documents supplied by passengers.22.3. Immigration delays, ferry and tunnel disruption, border restrictions and additional requested stops may affect journey arrangements.22.4. Where the Customer causes additional expenditure, reasonable costs may be payable.22.5. Any separately booked crossing or travel service will be subject to the relevant supplier conditions disclosed at booking.

23. Service Disruption and Replacement Transport

23.1. DNR Transfer will exercise reasonable care and skill to provide the agreed service and will make every effort to get passengers to their destination on time.23.2. Where a driver is delayed or a vehicle becomes unavailable, the Company will take reasonable steps to communicate with the Customer and arrange suitable replacement transport.23.3. Vehicle breakdowns, traffic congestion, major road closures, extreme weather and similar incidents may affect arrival times.23.4. DNR Transfer will not be responsible for losses caused solely by circumstances beyond its reasonable control where the Company has met its contractual and legal obligations.23.5. Where a service is not provided or is materially defective because of DNR Transfer’s breach, the Customer retains all applicable remedies.

24. Private Arrangements with Drivers

24.1. All bookings must be made through DNR Transfer’s office, website or other authorised channels.24.2. Customers must not arrange private journeys directly with drivers. Any such arrangement is not a booking with DNR Transfer, is made outside these Terms and is not covered by the Company or its insurance.

25. Customer Complaints

25.1. Customers are encouraged to submit complaints by email to info@dnrtransfer.com or by telephone within 30 days of travel so that evidence can be reviewed promptly.25.2. Complaints should include the booking reference number, journey date, details of the issue and any supporting evidence.25.3. DNR Transfer may request photographs, receipts, communication records or other reasonably relevant information.25.4. The Company will investigate and respond within a reasonable period.25.5. The 30-day reporting period is a requested administrative timeframe and does not remove statutory rights or lawful claims made later.

26. Payment Disputes and Chargebacks

26.1. Customers are encouraged to contact DNR Transfer before initiating a payment dispute, enabling the Company to review and, where appropriate, resolve the issue.26.2. DNR Transfer reserves the right to challenge chargebacks that it reasonably considers incorrect or unsupported.26.3. Relevant booking confirmations, customer communications, vehicle dispatch information, GPS records and evidence of service provision may be submitted to the payment processor when lawfully appropriate.26.4. A chargeback does not automatically establish that the Customer is entitled to reimbursement.26.5. Where a genuine contractual debt remains payable after a dispute has been determined, DNR Transfer may pursue lawful recovery procedures.26.6. Nothing in these Terms prevents Customers from exercising rights provided by their bank, card issuer or applicable consumer legislation.

27. Corporate and Account Customers

27.1. Corporate customers may be offered separate credit terms subject to approval.27.2. Invoices are payable within 7 calendar days of issue, unless another written payment period has been agreed.27.3. Invoice discrepancies should be reported as soon as reasonably possible, preferably within 7 days.27.4. DNR Transfer may suspend further credit bookings where invoices remain overdue.27.5. Where legally applicable and contractually appropriate, the Company may claim statutory late-payment interest and recovery costs on qualifying business debts.27.6. The Company may pursue unpaid contractual amounts through lawful debt-recovery procedures.

28. Limitation of Liability

28.1. DNR Transfer will not be responsible for losses which are not caused by its breach of contract, negligence or other legal responsibility.28.2. The Company does not guarantee uninterrupted journeys or immunity from traffic, weather, border or transport disruption beyond its reasonable control.28.3. Commercial Customers should disclose unusual or substantial potential losses before booking where they expect such risks to be assumed by DNR Transfer.28.4. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be restricted.28.5. The Company’s obligations to provide services with reasonable care and skill, and the Customer’s corresponding statutory remedies, remain unaffected.

29. Privacy and Communication Records

29.1. DNR Transfer may retain relevant booking records, driver information, journey communications and payment information for legitimate operational, accounting, legal and dispute-resolution purposes.29.2. Telephone calls may be recorded for quality and training purposes, where appropriate notices and applicable data protection requirements are satisfied.29.3. Customer data may be shared with assigned drivers and authorised partner operators where necessary to fulfil the booking.29.4. Further details are provided in the Company’s Privacy Policy.

30. Cancellation by DNR Transfer

30.1. DNR Transfer may cancel or alter a booking where performance becomes impossible or impracticable due to genuinely unavoidable circumstances.30.2. The Company will make reasonable efforts to offer an appropriate alternative where available.30.3. Where the Company cancels and cannot provide the contracted service, any refund and compensation entitlement will be determined in accordance with applicable law and the circumstances of the cancellation.30.4. The Company may also terminate services for serious Customer misconduct or material contractual breach, subject to applicable law and a proportionate assessment of charges.

31. Cruise-Port Transfers and Ship Arrivals

31.1. Customers must provide the correct cruise ship name, terminal, disembarkation date and agreed collection time.31.2. Where sufficient voyage information is supplied, the Company will make reasonable efforts to monitor ship arrival information. Ship monitoring does not guarantee unlimited waiting or a replacement vehicle after substantial disruption.31.3. Cruise-port transfers include 60 minutes of complimentary waiting from the agreed collection time unless the booking confirmation states otherwise. Additional waiting may be charged at the disclosed rate.31.4. Late disembarkation, terminal changes and missed connections should be reported promptly. Significant changes remain subject to operational availability and may require an agreed revised price.31.5. Passengers must allow adequate time for cruise boarding, airport check-in and possible traffic disruption.

32. Governing Law and Enforceability

32.1. These Terms are governed by the laws of England and Wales, subject to mandatory protections and jurisdictional rights applicable to the Customer.32.2. If any provision is found invalid or unenforceable, the remaining provisions will continue in force to the extent legally permissible.32.3. DNR Transfer may amend these Terms for future bookings. The version published on our website at the time of booking will apply.32.4. Confirmed bookings will remain subject to the terms accepted at confirmation, unless a variation is mutually agreed or legally required.32.5. Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.

33. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Phone / WhatsApp: +44 3337 330666
• Email: info@dnrtransfer.com
• Address: DNR Enterprise Ltd, 171A Carr Road, Northolt, UB5 4RJ, United Kingdom